Returns and Return
Yes, you have 365 days satisfaction guarantee. To be eligible for a refund all products have to be in their original condition and original packaging. Diamond Democracy reserves the right to not refund articles that are not in their original form and/or original package.
We believe you will love it and want you to be fully satisfied which is why we are proud to offer this 100% satisfaction guarantee for 365 days. So again, if you want to be eligible for our 365 days policy we recommended trying one product at a time. The 365 days warranty is only applicable when you buy only one product. That means it is your responsibility to buy one product at a time the first time you try one of our products.
Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you ask for a refund you need to show us you original receipt. Note: Shipping and handling are not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: .
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You should receive your product between 5 to 12 days.
All your packages are trackable with a link you receive when your products are pack and ship.
To return your product, you should contact us:
firstname.lastname@example.org or smach the Facebook chat box
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.